For Prasad Rai, Vice President, Applications, Oracle India, the company’s comprehensive suite of solutions and technologies for commerce, service and support, sales, insight, loyalty and marketing and social media is the key to deliver customer satisfaction and seamless experiences to its customers. “In order to enable our customers deliver exceptional experiences to their consumers, we have changed our team structures, brought in more focus on Cloud, recruited new sales teams and expanded our market focus by adding more regional cities/towns into our business agenda,” Rai added.
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